Patient Access Terms and Conditions

Before you begin to use patient access we would appreciate it if you could read the following terms and conditions.

Repeat Prescriptions

Patient access will give you a facility to send repeat medication requests to the surgery. We will still require 3 working days to process requests, and if you request medication not on your repeat list it may take longer. You can monitor the progress of your request via your Patient Access homepage.

Inappropriate Use

We monitor the use of this service and we are sure that you will find it useful. However if we find that any abuse of this service, we will revoke your access to the service.

Your Responsibility

The practice will take every measure to ensure that your Patient Access application is secure. It is your responsibility to ensure that your Patient Access account remains this way.

You are able to terminate or reset your account at any time by contacting the practice in writing. You may wish to do this if you think someone else knows your login details or if you have shared details with a family member or partner and no longer wish for them to know the details.

Lingfield Surgery reserves the rights to to remove Patient Access from any patient without notice. This will no way affect your registration at this practice.

Please note that the practice does not manage the Patient Access website and therefore cannot provide help with using the website. Help screens are provided on the website.